About Karumah

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Client Survey

Download the Karumah Client Survey PDF below.


Grievance Procedure

Download the Karumah Grievance Procedure PDF below.


How can Karumah help me?

Do you have HIV? do you live in the Hunter region? are you feeling isolated? would you like some support? would you like to meet other people in the same position? and do you have health care needs that are not being met? If you answer yes to any of these questions then Karumah may be able to help you.

What does Karumah do?

Karumah provides a community based case management program which operates from the principals of chronic care self-management. Chronic care self-management assumes that people are their own experts and encourages them to actively engage in processes that protect and promote their own health. The case management program is client-centred and evidence based and our case manager is qualified and experienced in HIV social determinants of health; nutrition; mental health and resources. She will make an appointment to see you either in your home or at some other mutually agreed location and will conduct a comprehensive assessment and work with you to set goals.

Isolation is an issue which affects approximately 80% of our service users; Karumah addresses isolation by developing social events to link people together (see events calendar for more details) to encourage sustainable social connections. Karumah also has an internet connection subsidy program which assists members to stay connected (talk to Catherine for more information).

The core focus of our work is to assist you to maximise your health and minimise the impact of HIV Machele Kerzinger
Chronic care self-management is based on the assumption that people are their own experts and encourages them to actively engage in processes that protect and promote their own health Catherine Conaghan – Case manager
All human beings are born free and equal in dignity and rights – they are endowed with reason and conscience and should act toward one another in a spirit of brotherhood UN Declaration of human rights

Register for case management

Registering is easy; simply phone, email or call into Karumah and our case manager will discuss your needs privately, and talk to you about how Karumah may be able to assist you.

Our Staff

Catherine Conaghan – is our case manager and works closely with our service users to provide a chronic care case management model of service delivery. This is a collaborative process that assesses, plans, implements, monitors, and evaluates the options of service users. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes. Case management aims to strengthen outcomes – is client-centred – goal-oriented and evidence based. Catherine also coordinates health programs and social events.

Machele Kerzinger – is Coordinator for Karumah and is responsible for supervising the case manager and volunteers and reports directly to the Board of Management. Machele is also responsible for the provision of effective administrative support; communication with all inquiries to the program (both internal and external); and to maintain the day to day running of the centre.

Governance Structure and Processes

Karumahs Board of Governance (4 Executive positions + 4 community positions) derives its authority through Karumahs Constitution and the Corporations Act 2001. The brief is to consult and collaborate with staff, volunteers, clients and stakeholders to develop and implement a triennial Strategic Plan, as well as annual Organisation business plans. These documents outline our core values, mission and vision.

Karumahs Board at present has two sub-committees – funding subcommittee and the policy and procedures subcommittee.

Karumahs Risk Management Framework provides an Organisational Risk Assessment and outlines Karumahs plan for managing identified risks and the Occupational Health and Safety Hazard and Risk Policy ensures the systematic management of health and safety throughout the organization and the identification and management of workplace risk.

Karumahs Code of Conduct applies to the Board, management and staff, specifying practices necessary to maintain professional and ethical practices.

To read more about Karumah, download our information booklet

Our Mission

Karumah is committed to enriching the lives of People Living with HIV (PLWH) in the Hunter NE region through sustainable health outcomes and enhanced quality of life.

Our Vision

To empower people living with HIV to better self-manage their chronic condition through a combination of self-managed and group programs.

Our Values

Celebrating Diversity
Prioritising Confidentiality
Engaging Community
Guaranteeing Ethical Practices
Sustainable Self-Management

Our Work

Karumah supports the following initiatives from the HIV Strategy for NSW 2012 – 2015.

3.1 – Maintain high levels of safe behaviour
3.5 – Promote treatment uptake
3.6 – Provide treatment care and support services in the community
3.7 – Improve health and well-being of people living with HIV